Cancellation and Refund Policy

1. Free Plan

The TrackJi Free plan has no subscription charge and therefore does not involve a subscription payment refund.

2. Monthly Subscriptions

A customer may request cancellation of a monthly subscription by contacting us before the next billing cycle.

Cancellation stops future renewal of the subscription. Amounts already paid for a commenced monthly subscription period are generally non-refundable except where required by applicable law or where a duplicate or erroneous payment has occurred.

3. Annual Subscriptions

Annual subscription fees are charged for the full annual subscription period.

Once an annual subscription period has commenced, the annual subscription fee is generally non-refundable except where required by applicable law or where a duplicate or erroneous payment has occurred.

4. Duplicate or Erroneous Payments

If you believe that you have been charged more than once for the same transaction, or that a payment was processed incorrectly, contact us with the relevant transaction details. We will review the payment and, where a refund is due, initiate it to the applicable original payment method where practicable.

5. Refund Processing

Where a refund is approved, we will initiate the refund within 7 business days. The time required for the refunded amount to appear in the customer's account may additionally depend on the payment provider, bank or card network.

6. Enterprise and Custom Orders

Enterprise subscriptions, implementation work, custom development, physical QR code tags and other specially quoted products or services may be governed by the cancellation and payment terms stated in the applicable quotation, purchase order, agreement or other written commercial terms.

7. How to Request Cancellation or Refund Review

Send your request to support@posttech.co.

Please include the customer or organisation name, registered email address and relevant payment or transaction details so that we can identify the subscription and payment.

You may also reach us through our Contact page.

8. Service Provider

Posttech Internet Solution
FF-08, First Floor, Ansal Fortune Arcade,
Sector 18, Noida,
Uttar Pradesh, India, PIN 201301.

Email: support@posttech.co